How Your Call Center Experience Can Be Improved with AI
Technology is changing many facets of our daily lives. Even if we haven’t heard the buzzword “digital transformation” at some point over the last couple of years, [...]
Why AI Needs to Vary by Industry
As organizations in every industry seem to be in a race to make artificial intelligence (AI) as realistic as possible, I would argue those “human-like” features aren’t [...]
Inside the Modern Chatbot
As unified communications (UC) continues to undergo its own digital transformation alongside healthcare and banking, chatbots have emerged as a key player in the next phase of simplified [...]