Three Ways to Improve Customer Experience with UC
Over the last five years, digital transformation has had a dramatic effect on the way all businesses communicate with consumers. And now, the focus is shifting to [...]
Over the last five years, digital transformation has had a dramatic effect on the way all businesses communicate with consumers. And now, the focus is shifting to [...]
As innovative technology continues to burst into every marketplace, customer experience has become a primary focus for many organizations. Blake Morgan, an MBA professor at Rutgers University [...]
Technology is constantly shifting the expectations that individuals have for the way they engage with the world around them. The relationship between a company and customer is no [...]
In his 1998 book, The Experience Economy, Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — [...]
Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service [...]
Traditional banks. Credit Unions. Online banking apps. Customers today have no shortage of options when it comes to managing their finances – they can find what they’re looking [...]
In the digital frontier of 21st century healthcare, providers and telehealth vendors can now be heard using acronyms that until recently had been mainly reserved for industries like [...]
Across the industry, telemedicine is vastly expanding — with “adoption up to 65 percent for hospital respondents and 34 percent for physician practices,” according to HIMSS Analytics — [...]