Case Studies2020-09-09T18:05:50+00:00

Case Studies

How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Patient transfer services is a quickly emerging segment of hospital operations. For the receiving facility, these complex cases can produce an average contribution margin of $8,000 per patient.* Yet some health systems are unable to leverage the growing need for highly advanced care. Instead, outdated technology and inefficient transfer [...]

Healthcare System Improves Patient Experience through Real-Time Data

The Challenge Two years ago, the health system’s call center was growing at a rapid pace and was experiencing an increasing volume of calls that the current call center infrastructure could not adequately support – making it challenging to provide their usual high level of service to its patient population. The call center was in need of a centralized scheduling solution that could be easily [...]

North Memorial Health Improves Revenue Cycle through Text/Chat to Schedule Patient Communications

North Memorial Health, located in Robbinsdale, Minn., consisting of 27 specialty and primary care clinics, as well as two hospitals in the Twin Cities area, is a progressive leader in Minnesota’s healthcare system. The Challenge Early in 2014, North Memorial was in search of a cutting-edge technology that would [...]

A Midwestern Regional Bank

A Midwestern regional bank seeks to lower support cost, decrease loan processing times and differentiate their web presence with unified communication services. Revation’s LinkLive solution provides the ultimate in secure unified communications for Virtual Branch and Internet communications in banks and credit unions. LinkLive’s skills-based routing [...]

MN Board on Aging

Creating a secure and compliant blended media contact center that harnesses the power of the Internet became a mandate,” said Krista Boston, Manager – Consumer Choices Team.  “Costs were rising but our funding was being reduced. Traditional vendors and technology were cost prohibitive, far too complex and did little [...]

A Midwest Regional Healthcare System

A Midwest regional healthcare system partnered with Revation Systems to enhance customer service, improve physician communications, and reduce patient readmissions through the use of Revation’s HIPAA-compliant communications platform. Revation LinkLive Healthcare provides the healthcare system with a secure and HIPAA-compliant unified communications platform tailored for their use across [...]