Case Studies2019-10-14T19:58:20+00:00

Case Studies

Roper St. Francis Healthcare Improves Patient Experience through Real-Time Data

The Challenge Roper St. Francis Healthcare, located in Charleston, South Carolina, cares for Lowcountry families along the South Carolina coast with a mission of healing all people with compassion, faith and excellence. Two years ago, the health system’s call center was growing at a rapid pace and was experiencing an increasing volume of calls that the current call center infrastructure [...]

North Memorial Health Improves Revenue Cycle through Text/Chat to Schedule Patient Communications

North Memorial Health, located in Robbinsdale, Minn., consisting of 27 specialty and primary care clinics, as well as two hospitals in the Twin Cities area, is a progressive leader in Minnesota’s healthcare system. The Challenge Early in 2014, North Memorial was in search of a cutting-edge technology that would [...]

A Midwestern Regional Bank

A Midwestern regional bank seeks to lower support cost, decrease loan processing times and differentiate their web presence with unified communication services. Revation’s LinkLive solution provides the ultimate in secure unified communications for Virtual Branch and Internet communications in banks and credit unions. LinkLive’s skills-based routing [...]

MN Board on Aging

Creating a secure and compliant blended media contact center that harnesses the power of the Internet became a mandate,” said Krista Boston, Manager – Consumer Choices Team.  “Costs were rising but our funding was being reduced. Traditional vendors and technology were cost prohibitive, far too complex and did little [...]

A Midwest Regional Healthcare System

A Midwest regional healthcare system partnered with Revation Systems to enhance customer service, improve physician communications, and reduce patient readmissions through the use of Revation’s HIPAA-compliant communications platform. Revation LinkLive Healthcare provides the healthcare system with a secure and HIPAA-compliant unified communications platform tailored for their use across [...]