Flexible, secure communication solutions to match your digital transformation agenda
LinkLive Banking is for Financial Institutions who need to securely communicate with customers, clients, employees, and business partners and want it to work in the way that we all live and work across digital and physical channels.
LinkLive is unified communications software hosted in the cloud that offers a broad range of capabilities including rich digital banking messaging, a seamless ability to engage humans across physical and digital channels, and leading voice, video communications, and artificial intelligence to power a contact center.
We offer all of the advanced, sophisticated capabilities that are expected in a contact center like skills-based routing, session recording, workforce management, agent scheduling, and quality monitoring tools.
LinkLive delivers an integrated experience all with an immediate ROI while freeing up precious capital.
Recent Updates
Take a look at some of recent enhancements to LinkLive as we continue to improve the experience, add innovative capabilities, and lead with security as part of our HITRUST certification
LinkLive Chat with Screen Sharing & Video
We’ve modernized how guests and customers interact with LinkLive chat, video engagement, and voice services to bridge the customer experience gap across digital and physical channels. Clients can easily integrate LinkLive Chat into their websites to then seamlessly and securely connect customers and agents.
It’s a standard part of the LinkLive suite and seen as the essential communication capabilities required to enable your brand. Bundled together with secure mail and screen sharing, it’s everything required of a digital solution that gives your consumers the ability to securely communicate from anywhere at anytime.
Reva Service-Based Text Bot
We’ve recently added to our library of Reva Bot technology and are excited to introduce the Reva Service-Based Text Bot! This Reva bot offers the ability to provide fast, automated answers to common questions to help increase customer satisfaction and reduce unnecessary friction in the customer journey with the option to transfer the interaction to a member of your team at any point in the conversation. The Reva Service-Based Text Bot helps to streamline efforts and free up time for your team to focus on more complex customer support matters.
Well, that’s the unique delivery with Reva. Reva can provide options to securely pass all of the information to an Originator via text, a call, or video collaboration.
It’s an excellent example of Reva’s ability to seamlessly and securely pass a customer session from a self-serve channel to a human-to-human connection.
Start an Application with AI and then Pass it to a Human
Typically, customers search for options online and then cross-over to a contact center, email, or a physical location to begin the application process. In most cases, they lose all context when they cross channels.
We’ve put Reva, our chatbot powered by artificial intelligences to work. We have a prototype where consumers can interact with Reva to learn about options for Refinancing or starting a new application. Of course, this is complex and requires the knowledge of a Loan Originator with the tools at their disposal to provide the best experience.
Well, that’s the unique delivery with Reva. Reva can provide options to securely pass all of the information to an Originator via text, a call, or video collaboration.
It’s an excellent example of Reva’s ability to seamlessly and securely pass a customer session from a self-serve channel to a human-to-human connection.
