Start an Application with AI and then Pass it to a Human
Typically, customers search for options online and then cross-over to a contact center, email, or a physical location to begin the application process. In most cases, they lose all context when they cross channels.
We’ve put Reva, our chatbot powered by artificial intelligences to work. We have a prototype where consumers can interact with Reva to learn about options for Refinancing or starting a new application. Of course, this is complex and requires the knowledge of a Loan Originator with the tools at their disposal to provide the best experience.
Well, that’s the unique delivery with Reva. Reva can provide options to securely pass all of the information to an Originator via text, a call, or video collaboration.
It’s an excellent example of Reva’s ability to seamlessly and securely pass a customer session from a self-serve channel to a human-to-human connection.