LinkLive Banking Messaging Bundle

The Essential Communication Capabilities to Enable Your Brand

Benefits

  • Easily communication-enable any website to allow for secure customer connection

  • Increase agent productivity by supporting chat, click-to-call, and co-browse in a single interface

  • Skills-based routing to get the right communication to the right employee

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Everything required of a digital solution that gives your consumers the ability to securely communicate from anywhere at anytime.

For a Bank or Credit Union that simply wants to add-on leading messaging solutions in their digital channels and integrated into their solution provider.

  • Secure Consumer Chat with Co-Browse

  • Secure, Encrypted Email

  • Communicator Client with Skills-Based Routing

  • Communication-Enable Any Website

  • Reva, a Chatbot Powered by Artificial Intelligence

Secure Customer Chat with Co-Browse

LinkLive Banking provides easy-to-use encrypted web chat with integrated secure desktop sharing / co-browsing. Customers can see up-to-date agent or banker availability on your website, and click on a link to launch a secure browser-based web chat session. Customer service agents can launch secure co-browsing sessions to facilitate troubleshooting and client education, while encrypted file transfer allows for the secure sharing of documents.

Encrypted Email

LinkLive Banking’s secure encrypted email enables your financial institution to safeguard messages between employees, existing customers and prospects. Today’s web savvy users want to email support centers and their bankers with questions and concerns. LinkLive Banking’s encrypted email enables your customer service staff and employees to use existing email systems (such as Microsoft Outlook) for secure encrypted communications while maintaining regulatory compliance. LinkLive Banking enables secure, encrypted email with any email address and anyone within your bank or credit union.

Skills-Based Routing

LinkLive Banking supports advanced, easily-configurable skills-based routing to ensure your customers or prospects get connected with available agents with the proper skill sets. Whether it is customer service, consumer lending, card services, trust, or business services, it is ensured that customers will receive appropriate help. These skill-based queues are simple to set up and maintain. Additionally, LinkLive Banking allows for the consolidation and integration of multiple communication methods – phone, chat, email – into a single solution. This integration increases agent effectiveness, thereby enhancing customer experience. In traditional approaches, a customer who exhausts his or her resolution capabilities on a web chat typically must call into a separate phone queue and most often start over with the resolution process. With LinkLive Banking, the same agent can handle both the chat and phone for the customer, requiring less hand-off and customer redirects. This drives greater efficiency and better customer satisfaction.

Communication-Enable Any Website

Revation LinkLive Banking brings presence status and automation to any web site, allowing you to quickly and safely enable any web property for real-time communications. Up-to-the-second presence information for queues (such as sales, support, etc.) can be shown with just a few lines of Javascript on the site. When a customer clicks on the status link or icon, an encrypted inbound chat is created that is securely queued and routed to the appropriate group. A variety of call distribution methods and skills-based routing can be used to route the session to an appropriate and available agent. Dynamic information can be passed along with the session, so the agent has both system-generated and customer-generated information for the incoming session. Additionally, LinkLive Banking supports single-sign on with leading online banking solutions.

Revation LinkLive Banking is delivered as a monthly subscription via our robust, redundant cloud environment. This equates to faster deployment, lower capital outlays, and reduced operating expenses. Revation has been working with leading solution providers and platforms in the banking and credit union space to provide secure, compliant real-time communications integrated in the solutions you already use.

These are just some of the many scenarios where LinkLive Banking is helping improve the reach, quality, consistency, and cost of care. Contact us today to find out how LinkLive Banking can help you too.

LinkLive is HITRUST Certified

At Revation, we’ve had a Security First mindset since our inception. We have a passion for making the complex simple and embracing risk to deliver great results. When We Say “We Secure Customer Communications”, We Mean It. And LinkLive is HITRUST Certified.

HITRUST is a standardized methodology and framework to effectively and consistently measure compliance and risk. Our assessment has over 600 controls spanning a multitude of areas including the way we collect information, our testing procedures, and how we address federal, state, and industry requirements.

Our Clients Say

“Offering this full suite of e-messaging and communication technologies greatly enhances the bank’s ability to instantly collaborate reducing reactive work, shortening loan cycles and decreasing support cost,” said the IT director at the bank.  “As a result, this product brings added value to our virtual branch, website and public facing email services.  Customers like secure email because it’s faster than overnight services or driving to a branch. The ‘Internet Generation’ finds chat to be easier than a phone call and supporting this growing demographic is important” for our bank.

Cornhusker Bank