LinkLive 9.1 is Here!
We are excited to announce the LinkLive 9.1 release! This release is focused on three main themes: Innovation, Product Enhancements and Security Updates. Please continue reading below to learn more about LinkLive 9.1’s new capabilities.
LinkLive Chat with Co-Browse & Video:
We’ve modernized how guests and customers interact with LinkLive chat, video engagement, and voice services to bridge the customer experience gap across digital and physical channels. Clients can easily integrate LinkLive Chat into their websites to then seamlessly and securely connect customers and agents.
It’s a standard part of the LinkLive suite and seen as the essential communication capabilities required to enable your brand. Bundled together with secure mail and co-browsing, it’s everything required of a digital solution that gives your consumers the ability to securely communicate from anywhere at anytime.
We are introducing numerous enhancements to both the agent and user experience within LinkLive’s Measuring, Monitoring & Planning (MMP) Portal, including the ability for Supervisors with QA permissions to edit any prior agent scorings (previously only their own reviews). Additionally, reports in MMP can now be filtered by agent skills.
The Campaign Manager solution now has the ability for users to request agent interactions by pressing a key (i.e. ‘Press 1 to talk to an agent, Press 2 to request a call back’).
Our Knowledge Base solution now has the ability to send alerts via the Revation Communicator. Alerts will pop up on an agent’s Communicator upon signing in, displaying pinned alerts at the top of the message window and newsfeed posts listed below.
We continue to keep security a top priority with several proactive enhancements necessary for the renewal of our HITRUST certification.