REVA Artificial Intelligence & Healthcare

The Ability to Seamlessly Pass from a Self-Serve Channel to a Human-to-Human Connection

  • Reva Tone Analysis

  • Reva Supervisor Assistant

  • Reva Service Router

  • Reva SMS Engage

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As the world continues to digitally transform, chatbots are quickly becoming the standard in patient communications. ‘Reva,’ our bot powered by artificial intelligence (AI) technology, has a universal text capability that enables AI features for well-defined applications.

Explore Reva’s use cases that can help digitally transform your healthcare organization while elevating your patient experience.

Reva Tone Analysis

Reva Tone Analysis provides healthcare contact center agents with real-time insight to their tone of voice when interacting with a patient via voice or chat. The solution has 3 prepackaged roles that can seamlessly be deployed in a contact center: the Nurse Triage Agent, the Scheduling Agent and the Specialty Agent. Each role provides the agent with tone analysis data specific to their role and the type of content that exists in their patient communications.

Reva Supervisor Assistant

The Reva Supervisor Assistant enables healthcare contact center supervisors to automate the task of monitoring agent statuses. This bot can send alerts to contact center agents based on a pre-defined length of time that they have been in a presence status for too long (be right back, out to lunch, or busy, for example), to prompt the agent to confirm their appropriate current status or change their status.

Reva Service Router

With Reva Service Router, your patients can send a SMS text message with a keyword to engage with your healthcare organization, whether it be to schedule an appointment or to speak to a nurse. Reva Service Router helps automate inbound communications from patients to free up precious time of your organization’s resources.

Reva SMS Engage

Reva SMS Engage allows your organization to automate outbound engagement with your patient population. Large data sets can be used to automate patient outreach campaigns based on certain patient populations (demographics, billing codes, etc.). Patients can connect with a live human (contact center agent) at any point in the communication.

LinkLive is HITRUST Certified

At Revation, we’ve had a Security First mindset since our inception. We have a passion for making the complex simple and embracing risk to deliver great results. When We Say “We Secure Customer Communications”, We Mean It. And LinkLive is HITRUST Certified.

HITRUST is a standardized methodology and framework to effectively and consistently measure compliance and risk. Our assessment has over 600 controls spanning a multitude of areas including the way we collect information, our testing procedures, and how we address federal, state, and industry requirements.